Delivery & Shipping

Delivery method:

With a reputation for service excellence we can boast a 99% efficiency rate for dispatching any orders received by 4pm the same day. And we believe that’s the sort of service you deserve! We have close allegiance’s with New Zealand’s most respected courier companies. For all deliveries within New Zealand we use NZ Couriers, Fastway or Mainfreight for larger bulky items.

For overseas deliveries we use DHL or NZ Couriers.

All North Island deliveries are delivered overnight unless to rural areas.

All South Island deliveries allow 2 - 3 days. (Overnight to the South Island available on request at an extra cost)

For orders outside of New Zealand allow 6 – 10 Days.

We can arrange for an express delivery service for overseas customers. Please email us your location and we will provide you with a quote and delivery timeframe for this service.

Shipping costs:

FREE Freight with in New Zealand on all online orders over $100

For all other orders Within New Zealand under $100 we have a flat fee of NZ$10.00 per order. For orders being shipped to Australia and the rest of the world please inquire before placing your order.

Order Tracking:

All orders are dispatched using an online ticketing system providing you with real-time tracking ability for your order. this will be emailed to you upon your goods leaving.

Damage:

We take great care to make sure all goods are well packaged for the journey, however in the unlikely event goods arrive damaged new good will be sent at no cost to you and a claim will be laid with the freight company. All claim for freight will be handled at our discretion.